There are four pillars that we heavily invest in:
We believe in the foundation of solid human relationships: transparency, honesty, and a good sense of humor. Being a remote-first company, we prioritize regular in-person meetings, as they are often where the magic happens.
24-hour support response time is required to have “Cloud Fortified” status. That’s enough for most companies, but not for us. That’s why if you write us in Intercom messenger (check it inside our apps), the SLA to get a response is 15 minutes during working hours (EET time zone).
We even try to help you with questions unrelated to our apps if we know an answer.
We intend the quality by default. That means not only the quality of code we ship but the quality of ideas we generate (or steal sometimes), the quality of support answers we send, the quality of people we hire, the quality of the feedback we give, and so on.
Our Cloud apps live in the AWS ecosystem. Our build pipelines have several quality control gates. Our reliability and security checks on production are also there.
All of this is done to ensure that our customers have the best app experience and we can sleep well.